Last modified June 8, 2024
Frostfit Cryo is committed to protecting the privacy and security of your personal and health information. This privacy policy is a disclosure of the practices used in conjunction with our website (frostfitcryo.com) and only any mobile application, service, or program administered by Frostfit Cryo will notify you (the patient or client) about our use of identifiable information over the internet through patient scheduling, billing, and other administrative practices.
The “patient” is referred to in the context of “you” or “your” for the purpose of our disclosure of privacy policy. Frostfit Cryo, including its parent and affiliated companies, including but not limited to Above & Beyond Physiques, is referred to as “we,” “us,” or “Company” as a limited liability company registered to legally operate in the state of Delaware. The term “services” encompasses all aspects of provider and service provision, including but not limited to marketing, advertising, patient record acquisition, and retention in accordance with Delaware’s requirements.

The FrostFit Cryo privacy policy will define:

• What kind of personally identifiable information is collected through our website and normal provider services. How that information is used, and whom it may be shared with.
• The choices that are available to you regarding the collection, use, and retention of your personal data.
• The security procedures in place and legal compliance regarding the management and protection of your personal information.

By using the services of FrostFit Cryo, you agree to the collection and use of information in accordance with the disclosed privacy policy. The patient also acknowledges the Terms and Conditions of our services.

BY ACCESSING THE SERVICES OF FrostFit Cryo IN ANY MANNER, YOU ACKNOWLEDGE AND ACCEPT THE PRACTICES AND POLICIES OUTLINED AND HEREBY CONSENT THAT WE WILL COLLECT, USE AND SHARE YOUR INFORMATION IN THE FOLLOWING WAYS. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, YOU MAY NOT USE THE SERVICES OF FrostFit Cryo OR THE INFORMATION CONTAINED ON OUR WEBSITE FrostFit Cryo.COM.

1. Collection of Information

Personal Information and Data Usage

While using the services of FrostFit Cryo, we may ask you to provide us with your “Personal Information.” That may include personally identifiable information as defined under the Delaware Privacy Protection Act. That includes first and last name, credit card information (for service fee payment processing), and personal information in combination with personal health information provided in patient intake documents.
FrostFit Cryo may also collect, store and review information, including:

• Your computer, pages you browsed on our website, dates and times of your visit to our website, IP address, geographical location, browser type (and version), OS (operating system), referral source (the page where you find our website address or content) or information about products or services you may be interested in scheduling.
• 
  
• Information about any transactions completed between you and FrostFit Cryo, including purchases of products or services.

• Information provided to us at the time of subscribing and consenting to email, direct mail, telephone, or text communications from FrostFit Cryo.
• 
  
• Other information you choose to provide FrostFit Cryo.
  

Please note that FrostFit Cryo requires patients to be a minimum of eighteen (18) years of age or older for aesthetic or therapeutic services provided.



Cookies

For data analytics, FrostFit Cryo uses “cookies” on our website. A cookie is data stored on your computer to help us deliver you (the patient) access to our website. Cookies allow us to track and target the interests of visitors to our site, enhance their experience, and promote products or services they may be interested in.

Consumers have the right to place DNT (Do Not Track) web browser privacy settings. However, we do not honor DNT services at this time, and their use could limit our ability to provide you with a quality viewing experience on our website.

The first time you visit our website, a “consent to cookies” notice will appear. If you choose to not accept cookies on the FrostFit Cryo website, it may impact the viewing of all content on the website. But it is your right to do so. If you delete your cookies or clear your browser history and cache, and visit frostfitcryo.com again, you will be asked to provide your consent again, in compliance with Delaware privacy laws.

Google Analytics

FrostFit Cryo uses Google Analytics to review information about website visitors, the pages they visit, and the products or services they are interested in. This helps us to provide better services and serve our patients with promotional offerings based on their interests. 

Data collected by Google Analytics does not contain identifiable information. Your name, address, age, or health information is not collected by Google Analytics. You are identified only by the IP address assigned to you on the date you visit our website. 

Google’s ability to store, use or share the analytics information gathered is restricted by privacy laws and available for review under the Google Analytics Terms of Service and the Google Privacy Policy. 

Consumers have the right to opt-out of the collection of information about the websites you visit. You can adjust your settings by using the Google Analytics Opt-Out browser tool.

2. How We Use Information We Collect

FrostFit Cryo discloses that we will use the personal information provided to us by you, the patient, in the following ways and for the purposes specified below:

• To inform or promote the use of our products or services, including communications by text, email, direct mail, or telephone, if you have provided consent to receive those communications from us.

• For billing and collection of services fees. Or to communicate about your account withFrostFit Cryo for service or promotional purposes if you have opted-in and consented to receive promotional communications from us.

• To provide quality customer support and obtain feedback from our patients about products or services received.

• General analytics information, including website traffic and geographically, identified IP addresses, to help us understand the service area of FrostFit Cryo.

• To respond with information that you, the patient, have requested from us.

• To display personal testimonials (with patient consent) and/or photographs or videos of before/after treatments received at our FrostFit Cryo If you would like to withdraw consent to use your photo, video or testimonial, please email us at: frostfitcryo@gmail.com
  

Sharing Information With Third Parties

FrostFit Cryo will not sell, share, rent, or disclose your personal information to unrelated third parties without your consent. We may be required to share your personal information with third-party providers in the event of shipping a product.

Deidentified information regarding your general location (determined by your IP address) may be discussed as part of website analytics and strategic planning for promotions and new service offers. And to enhance our marketing and advertising efforts.

3. How We Protect Your Privacy

FrostFit Cryo is committed to protecting the privacy and security of your personal contact, health, and preferences information.
Our business practices to protect privacy include:

• Storing all information on industry-leading password and firewall-protected services and software for secure records information management.
• 
  
• Restricted access to computers and servers containing private patient information.

• In a data breach, where private patient information may have been compromised for five hundred (500) or more patients, we will securely notify each patient impacted.
• 
  
• All the information collected by FrostFit Cryo is securely stored in the United States.
  

Compliance With Law Enforcement

FrostFit Cryo cooperates with government and law enforcement offices to comply with privacy laws and disclosures. We will follow best practice procedures to provide personal information, usage data, or any other information requested about you to law enforcement agencies. Some examples of mandatory disclosure of private information to law enforcement officials include:

• To satisfy any applicable law, legal process (subpoena or court order), or enforceable governmental request.
• To enforce a contract, including investigation of potential violations.
• To detect, prevent or address cases of fraud, security, or technical issues.
• To protect against harm to the rights, safety, or property of FrostFit Cryo, other patients, employees, or the greater public as required or permitted by law.

When law enforcement has requested personal information to be disclosed, we will where possible, notify the patient of the request. However, in some cases, FrostFit Cryo may not be able to disclose the seizure of identifiable information and data.

Links to Social Media and Third Party Websites

Our website contains links to other websites operated by third parties and not related to our products and services. Examples include social media websites, including Facebook, YouTube, Instagram, and MailChimp (email software).

FrostFit Cryo is not responsible for the collection, use, or privacy of information collected by third-party websites, software, and social media networks.

Surveys and Contests or Giveaways

Upon visiting our website, you may be asked to participate in a brief customer survey, or prompted to enter to win a promotional discount, contest, or giveaway. Entrants must be eighteen or older. Information requested may include contact information in order to communicate with you about the offering or reward.

Updates and Changes to Our Privacy Policy

Periodically FrostFit Cryo may update or change our privacy policy. If there have been any updates to our privacy policy or terms of service, they will be published immediately when the change takes effect.

In the event that the FrostFit Cryo privacy policy is changed, you agree to be bound by the revised privacy policy provided on our website, which are effective as at the stated date of revision.

Accuracy of Personal Information

If you note a discrepancy in your personal information, please contact our team at FrostFit Cryo immediately to allow us to review and correct the information. Upon receiving notice, we will stop sending messages if you wish to opt out of digital or direct mail marketing and disable your account to prevent any future activity.

You may make your request to the email address provided at the Contact Information section below. Please do not email any sensitive information, including social security numbers, credit card numbers, or health related information.

Accuracy of Personal Information

According to Rule 16 Del. Admin. Code § 3355-11.11.1 Records of adults (18 years of age and older) shall be retained for a minimum of five (5) years after the last date of service before being destroyed.

FrostFit Cryo will only retain information up to the statutorily required periods after the last date of treatment. Personal information will then be securely deleted.

As a patient of FrostFit Cryo, you have the right to

• Request access to and receive your personal health information and know what has been collected or retained by us.
• Request an update on any personal information that may be incorrect or incomplete.
• Request a deletion of all personal information when that information is no longer required for treatment, health history, or for any other reason it was collected or processed.
• Reject the processing of your personal information for direct marketing purposes.

If you wish to exercise any of the above data privacy rights, please contact our office.

Contact Information

If you have any questions or concerns regarding this privacy policy, please email us at: frostfitcryo@gmail.com

You may also send physical mail to our business at:

Frostfit Cryo

14 Mill Park Ct. Ste. E

Newark, DE 19713